If your company has an integration active in its company settings, you might experience that some invoices have not been transferred due to problems with the VAT codes. These codes correspond with the SAF-T VAT codes as defined by the Norwegian Tax Authority. You can find more information about these codes in the following link:
In that case we recommend that you check out the corresponding log in Moment.
The integration log allows you to see two things:
Whether invoices, expenses or other data has been transferred to an external accounting system
Finding error logs if an integration has failed.
You will find the logs under company > logs
If you don't see this, you might not have enough permissions in Moment to see the logs. Verify this with you Moment admin.
For example, if your company has the PowerOffice Go integration enabled, the log might show something like this:
If that is the case, then you might need to define VAT codes for the sales accounting in your company settings. You will find these under setup > accounting > bookkeeping accounts.
Then click "edit" and add a VAT account code in the respective account. In Moment we can't tell you what code you need to choose as that is an accounting related matter. Once you have selected the account and added the SAF-T code, make sure you save. This will make sure that future invoices will include the correct SAF-T values. In the next step, we will show you how to re-export the invoices the your accounting program from Moment. '
After you have made the necessary changes to the VAT code in the accounts, you will need to re-send the invoices. To do this, you need to go to the tab "tools" under setup:
If this tab is not enabled, then someone with administrator rights needs to enable it within the company settings in Moment.
Under tools you will find this functionality
The only thing you need to do is to enter the invoice numbers for the invoices that failed. Don't worry, Moment will automatically ignore duplicate invoices, so if they are already successfully imported in the accounting system, they won't be transferred. If there is only one invoice that failed, then you just need to enter the same invoice number in both fields.
When you have clicked "run", check the log, after a couple of minutes (or several if there are many invoices that have failed) you will see that they have been successfully transferred.