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All customers transferred from Moment is added as company customers in Tripletex. Check the setting for electronic invoices: Invoices > Settings > Electronic invoice/reminder/order
Send invoice to company via should be set to "Email". The customer can be defined to send using EHF on customer details or be set as private person if needed.
Invoices exported from Moment is sent with the account number defined in Moment to Tripletex. These accounts must be set up correctly in Tripletex prior to invoices being exported. If the account has not been configured correctly it will result in this type of error.
Make sure the Number and VAT rate (VAT code) is the same in Tripletex and Moment. Also make sure the Inactive checkbox is unchecked.
- Number = Account number
- VAT code = Vat percentage (The VAT code selected has a defined percentage, this must be the same as in Moment)
Account VAT code is not required when using Tripletex integration.
When using Tripletex, you might be prompted to start using Visma Autoinvoice to receive payments from customers. As a Moment customer you are free to do so, but the problem is that when only Autoinvoice is used in Tripletex, then you will not be able to receive payments from customers in Moment as well.
In order to fix this, you need to set up the NETS integration in Tripletex in addition to Visma Autoinvoice. You can read more about this here: